Article 1 - Scope of the general terms and conditions of sale

The present general terms and conditions automatically govern all sales of holidays made on the "www.gitesalpesmancelles.fr" website. They form an integral part of any contract concluded between GITES ALPES MANCELLES and its customers.

All customers acknowledge that they have read and understood these terms and conditions before booking a holiday, for themselves and any other person taking part in the holiday.

In accordance with the law in force, the present general conditions are made available to any customer for information purposes prior to the conclusion of any contract for the sale of a holiday. They can also be obtained by writing to the head office of GITES ALPES MANCELLES, la Rousselière, 72130 Saint-Léonard-des-Bois.

Article 2 - Booking conditions

2.1 Prices and payment

The prices of our holidays are quoted in euros and include VAT at the time of booking. Any change in the applicable rate, or any modification or introduction of new legal taxes introduced by the competent authorities, will be automatically reflected in the prices indicated on the date of invoicing. The customer's attention is drawn to the fact that the tourist tax is not always included in the price. The tourist tax is €0.87 per person per day. It applies during the stay.

Certain services may be subject to a supplement and may be subject to change without notice, for which GITES ALPES MANCELLES cannot be held responsible.

No stay booked before the introduction of any promotional offer will be reimbursed, even partially. We will send you written confirmation of your booking.

2.2 Booking changes

No reductions will be made for late arrivals or early departures.

2.3 Cancellation

Any booking not paid for in accordance with the general terms and conditions of sale will be cancelled. All reservations are effective when booked via the website or by telephone on receipt of payment.

Cancellations received more than 30 days before the start of the holiday, for serious reasons, may be subject to a refund. medical documents, death.

For cancellations received less than 30 days in advance, full payment is due.

2.4 Withdrawal

The legal provisions relating to the right of withdrawal in the case of distance selling as set out in the Consumer Code do not apply to tourist services (article L.121-20-4 of the Consumer Code).

Therefore, for any order for a stay with the campsite, the customer has no right of withdrawal.

Article 3 - Course of the holiday

3.1 Arrivals and departures

For rentals: arrival at 4pm Any late arrival must be specified and must be notified before 7pm so that we can make the necessary arrangements for your arrival at the establishment. Departures must be before 10am.

In the event of late arrival or early departure, the dates booked will be payable in full, as will the associated fees.

The customer must have respected the rules of the stay (in particular end-of-stay cleaning if a package has not been requested and paid for). The customer is liable to a financial penalty (withholding of deposit and cleaning deposit) if any damage to equipment, missing linen or cleaning is noted.

not done). The deposit cheque will be returned after the customer's departure by post within 1 month.

3.2 Security deposit

You will be asked to pay a deposit per accommodation and a cleaning deposit on the day of your arrival. These will be refunded/returned to you by post within 1 month of your departure date, which must be confirmed following an inventory of fixtures. The cost of any damage will be added to the price of the stay (cleaning costs will be offset against the €150 cheque given on arrival) if you do not leave the accommodation in a perfectly clean condition. If you are unable to be present at the time of our inventory of fixtures, you will be asked to sign out beforehand.

3.4 Animals

For reasons of hygiene and safety, pets are not allowed. If the owner agrees, a supplement of €10 per dog per day will be charged.

3.5 Internal regulations

As required by law, you must adhere to our house rules, which are displayed in our reception area and a copy of which will be given to you on request.

You will also find a reminder in your welcome booklet in your accommodation or on request from reception.

Behaviour and respect for facilities. Everyone is required to refrain from any action that could damage the cleanliness and hygiene of the premises, in particular the sorting of waste. Waste water must be emptied into the facilities provided for this purpose.

Household refuse and waste of all kinds must be deposited in the containers provided for this purpose in the municipality. Waste such as cardboard, glass and tinned food must be deposited in the town's containers. The accommodation used during the stay must be maintained in the condition in which the customer found it on arrival.

You have rented for a specific number. This number must be respected! However, if more people need to come, please let me know before your arrival and their arrival. We will adjust the price accordingly. It is a question of safety above all and also of additional expenses. You will be asked to pay a supplement. Anyone staying in a camper van or other vehicle will also be charged a supplement and a tourist tax.

A meter reading will be taken on arrival and departure. Electricity is included during your stay (except for motor vehicles), but any excessive use of more than 20wtt/day will be penalised. You will be liable for the difference. This reading will be based on the Linky meter either on the same day or a few days later thanks to the energy supplier's daily reading.

Theft: the management is only responsible for items left at the office. It has a general obligation to monitor the site, but customers remain responsible for their own accommodation and must report any suspicious persons to the management.

Under-age children remain under the supervision of their parents or carers. Climbing trees or any other behaviour that could be dangerous for the child is forbidden. Under no circumstances can responsibility be attributed to the person in charge of the site.

The procedure for leaving GITES ALPES MANCELLES is as follows and must be complied with, failing which financial penalties and withholding of

deposit: For "accommodation"; check and clean rooms/kitchen/bathroom/terrace/contours prior to the visit by the team of people in charge of the stay.

3.6 Traffic :

All visitors must be notified to the accommodation manager. You may be asked to pay a surcharge.

Article 4 - Liability

GITES ALPES MANCELLES declines all responsibility in the event of theft, loss or damage to guests' belongings during their stay.

The client will be held responsible for any damage, any deterioration, any act of vandalism which may occur as a result of the occupation of the premises and/or as a result of the participants and/or staff for whom he is responsible to the movable, decorative and immovable property belonging or not to GITES ALPES MANCELLES. As a result GITES ALPES MANCELLES can ask the client to leave the establishment without any compensation and to reimburse the damage. If damage has been caused by clients to the property of other clients, the persons concerned must take out their own insurance and GITES ALPES MANCELLES cannot be held liable in any way.

Article 5 - Applicable law

These general terms and conditions are governed by French law and any dispute relating to their application shall be referred to the Tribunal de grande

instance ou du tribunal de commerce du Mans.

Article 6 - RGPD - Protection of personal data

We do not collect any personal data other than through our intermediaries and our management software. These suppliers have put in place all the means and security to meet the requirements of the RGPD. These data are exclusively intended for the realisation of the stay within GITES ALPES MANCELLES. No other action is carried out with these data for any other reason such as commercial.

As part of the reservations made by customers of the Establishment, via the Open-Pro Reservation Interface, we collect the following Data

We collect their personal data from them at the time of booking and then transmit it to the Payment Service Provider or to the Establishment via our internet service "One Shot Pay" connected via our computer, access to which is reserved for the two managers who are the only ones to have a password to access it.

The Data collected includes customers' first and last names, date of birth, addresses (street, postcode, town, country), telephone numbers, email addresses and the location and dates of their bookings.

Customer data is concentrated in the "client.fic" file. This file is stored locally or on a remote server, depending on the type of installation.

This file cannot be viewed directly from Windows.

We declare that Personal Data has been collected fairly and lawfully, for specified, explicit and legitimate purposes.

We endeavour to ensure that Personal Data held is accurate, up-to-date and complete. We will respond to customer requests to rectify inaccurate information in a timely manner. Consequently, any person about whom we hold Personal Data has the opportunity to let us know.